Privacy Notice

The Blossom team is committed to keeping your personal data safe and secure. This page provides information about the type personal data we may collect from you, what we do with it, and how we respect your privacy

What information do we collect and how do we use it?

If you make a purchase from Blossom, we’ll collect your name, email address, telephone number, billing and delivery address, billing information (such as credit or debit card details), as well as the details of your order. If you create an account with us or purchase a subscription, we’ll also store a username and password for you.

We collect all of this information to provide our service to you – managing your order, payment, delivery and returns, plus communicating with you about your order.

If you sign up to our mailing list, we’ll also store your email address so we can send you occasional updates about Blossom and what we’re up to. We’ll always try to make it as interesting as possible (promise!)

How long do we keep your data?

We’ll keep your data for as long as is needed to fulfil your order, to allow for any customer service issues, and to complete any accounting or other legal obligations that arise. Our standard retention period is 12 months.

If you are a subscriber, create an account with us, or sign up to our mailing list, we’ll hold your data until your relationship with us ends. You can ask us to delete your personal data at any time.

Do we keep your data safe and do we share it with anyone else?

We’ve got suitable measures in place to keep your data safe both online and offline. The only people we’ll share it with are partners who help bring delicious coffee to your door or help us provide our services, such as delivery companies.

What rights do you have over your data?

You have all the rights set out in the General Data Protection Regulation (GDPR). These include:

  • Right of access – you have the right to ask us for copies of your personal information
  • Right to rectification – you have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
  • Right to restriction of processing – you have the right to ask us to restrict the processing of your information in certain circumstances (in other words, we continue to hold the data, but not to use it)
  • Right to object to processing – you have the right to object to the processing of your personal data in certain circumstances, including an absolute right to object to direct marketing

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How can you contact us if you have questions or concerns?

If you have any questions or would like to use any of your information rights, you can contact us via [email protected].

You can also complain to the Information Commissioner’s Office if you are unhappy with how we have used your data.

The legal bit

We store and use your personal data in accordance with the GDPR and Data Protection Act 2018. The lawful bases we rely on for our processing are set out below.

Data processing Lawful basis
Managing orders, billing, delivery and returns, order and customer service communications, and subscriptions Contract (our Terms & Conditions)
Customer account records Legitimate interests
Email mailing list Consent

If you’d like more information about why we rely on these bases, please get in touch.

We may update this page from time to time as our business develops to make sure you have the latest information about how we use your personal data.