Welcome to blossomcoffee.co.uk. Below is a breakdown of our terms and conditions.

Returns, refunds and cancellations

Coffee

Coffee is a perishable good and is roasted to order, so we’re unfortunately unable to accept returns on coffee. However, if there was an error with your order or you’re not satisfied, please contact us via [email protected] and we will endeavour to find the best solution.

Hardware

If you are unsatisfied with any hardware purchase you have made from us, please contact us via [email protected] within 14 days of shipment.

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

Shipping Times and Policy

We dispatch orders every Tuesday and Friday.

UK shipping

All UK orders up to 2kg are shipped via Royal’s Mail’s next day service. Your order should arrive on the next working day, but please note this is not guaranteed by Royal Mail. If your order has not arrived within one week of dispatch, please contact [email protected]

Orders over 2kg may be shipped via DHL.

Europe shipping

All European orders up to 2kg are shipped via Royal Mail’s ‘International Tracked’ service. Orders over 2kg are shipped via DHL.

Please note: Following changes resulting from Brexit, some international orders will be subject to customs duties and/or import taxes. The customer will be responsible for paying these charges should they apply. We strongly recommend contacting your local customs office for more information before purchasing.

Rest of the World shipping

All ROTW orders up to 2kg are shipped via Royal Mail’s ‘International Tracked’ service. Orders over 2kg are shipped via DHL.

Please note: Following changes resulting from Brexit, some international orders will be subject to customs duties and/or import taxes. The customer will be responsible for paying these charges should they apply. We strongly recommend contacting your local customs office for more information before purchasing.

Subscriptions

If you have signed up to a subscription you will be charged every month on the same date until you choose to cancel. Subscriptions are dispatched on the first Monday of each month. Ongoing subscriptions can be cancelled at any time by emailing us via [email protected] or by logging into your account.