Terms & Conditions

Welcome to blossomcoffee.co.uk. Below is a breakdown of our terms and conditions.

Returns, refunds and cancellations

Coffee

Coffee is a perishable good and is roasted to order, so we’re unfortunately unable to accept returns on coffee. However, if there was an error with your order or you’re not satisfied, please contact us via info@blossomcoffee.co.uk and we will endeavour to find
the best solution.

Hardware

If you are unsatisfied with any hardware purchase you have made from us, please contact us via info@blossomcoffee.co.uk within 14 days of shipment.

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

Shipping Times and Policy

All of our orders up to 2kg are shipped using Royal Mail and either DPD or Royal Mail for orders 2kg+. While most deliveries should arrive within three working days of dispatch, Royal Mail and DPD require us to allow up to 28 days for delivery.

We roast every weekend. We endeavour to dispatch orders as soon as possible and the latest that the order will be dispatched is the Monday following the purchase. If you have not received your parcel within 14 days of the order date, please contact us at orders@blossomcoffee.co.uk so we can address and rectify the situation.

Subscriptions

If you have signed up to a subscription you will be charged every month on the same date until you choose to cancel. Subscriptions are dispatched on the first Monday of each month. Ongoing subscriptions can be cancelled at any time by emailing us via orders@blossomcoffee.co.uk or by logging into your account.